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NEW QUESTION: 1
In TMS, an externally hosted conference is a conference that has been created outside of your Cisco TMS.
You can schedule endpoints in your organization to pin this conference by booking Externally Hosted Conference. Which two features can be used for participants with an Externally Hosted Conference? (Choose two)
A. MCUs
B. Automatic Connect dial-in type
C. One-Button-To-Push dial-in type
D. non-SIP dial-in participants
E. recording participants
Answer: B,C
Explanation:
Reference:
https://www.cisco.com/c/dam/en/us/td/docs/telepresence/infrastructure/tmsba/Cisco-TMSBA-API-guide-15-3.pdf
NEW QUESTION: 2
You need to create a webinar invitation that you can distribute to your contacts. Which tool should you use?
A. Customer Journey
B. Portals
C. Marketing Emails
D. Event Invitations
Answer: B
NEW QUESTION: 3
Google AdWords Editor allows you to export account information in four different formats. Which of the following is NOT one of the four formats, Google AdWords Editor allows you to export to?
A. Export Spreadsheet (CSV)
B. Export Data (TXT)
C. Export Backup (AEA)
D. Export Summary (HTML)
Answer: B
NEW QUESTION: 4
Refer to the exhibit.
Assume that all shown agents are available to take a call. Which agent will receive the call when a select resource step is triggered in the script for the Customer Service CSQ?
A. s1dispatch-PA
B. the agent with the shortest handled time
C. the agent that has been idle the longest
D. s1dispatch-OH
Answer: A
Explanation:
Explanation/Reference:
Explanation:
The Contact Service Queue (CSQ) controls incoming calls by determining where an incoming call should be placed in the queue and to which agent the call is sent.
After you assign an agent to a resource group and assign skills, you need to configure the CSQs.
You assign agents to a CSQ by associating a resource group or by associating all skills of a particular CSQ. Agents in the selected resource group or who have all the selected skills are assigned to the CSQ.
Skills within the CSQ can be ordered. This means, when resources are selected, a comparison is done based on the competency level (highest for "most skilled" and lowest for "least skilled") of the first skill in the list. If there is a "tie" the next skill within the order is used, and so on.
References: http://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cust_contact/contact_center/crs/ express_10_0/configuration/guide/UCCX_BK_W1AF9DDD_00_uccx-admin-guide-10-0/ UCCX_BK_W1AF9DDD_00_uccx-admin-guide-10-0_chapter_0111.html#UCCX_TP_C6155D52_00